Privacy Notice

 

In compliance with the Federal Law on Protection of Personal Data Held by Private Parties, its Regulations and the Guidelines of the Privacy Notice, Servicios Troncalizados, S.A. de CV, responsible for the protection and treatment of data, with address at Avenida Revolución, number 639, 4th floor, Colonia San Pedro de los Pinos, Postal Code 03800, México, Distrito Federal (“Servitron”), puts this Privacy Notice (the “Notice”) available to any natural person with respect to whom your personal data is processed (the “Owner”).

 

I. Purposes of the Treatment

 

The personal data of the Holder will be processed for the purposes described below:

 

a) Personal data of clients:

1. Provide the services and products required by the Owner. 2. Inform about changes in the services or products provided by Servitron. 3. Inform about new services or products related to Servitron’s corporate purpose. 4. Comply with obligations contracted by Servitron and / or the Owner. 5. Evaluate the quality of the service provided by Servitron. 6. Answer questions or comments from the Owner. 7. Sending quotes requested by the Holder. 8. Carry out internal analisis on the Owner’s consumption habits. 9. For marketing, advertising and commercial prospecting purposes.

The purposes referred to in numbers 3, 5, 6, 7, 8 and 9 are not necessary for the services or products required by the Holder. In the event that the Holder does not want his personal data to be processed for these additional purposes, he may submit his refusal in writing, at the address of Servitron or electronically at the following addresses: atencionaclientes@teamvox.com.

b) Personal data of candidates and employees:

1. Carry out recruitment and selection processes of personnel. 2. Integrate the work file of the Holder in case of hiring. 3. To comply with the benefits and obligations derived from the employment relationship that is maintained with the Holder.

II. Owner’s Personal Data

 

To fulfill the purposes described in this Notice, Servitron may process the following personal data of the Owner:

a) Personal data of clients: full name, age, sex, address, telephone and private email, autograph signature, photograph, telephone number and work email, number of bank accounts, credit history and Federal Taxpayers Registry (RFC).

b) Personal data of candidates and employees: full name, age, sex, address, telephone and private email, autograph signature, photograph, telephone number and work email, Federal Taxpayers Registry (RFC), Unique Population Registry Code (CURP), level of studies, title, professional identification, current employment, employment references, social security number, credits contracted with government entities (INFONAVIT or FONACOT) and bank account number.

Servitron will not process sensitive data of the Holder, as it is not necessary to fulfill the purposes described in this Notice.

III. Transfers of Personal Data.

Servitron states that it will not transfer the Owner’s personal information to third parties, unless any of the exceptions provided by article 37 of the Federal Law on Protection of Personal Data Held by Individuals are updated. In the event that the Owner’s personal data should be shared with a third party, Servitron undertakes to notify the Owner before they are transferred so that they can express their agreement or disagreement in this regard.

 

IV.  ARCO Rights.

The Holder at any time may request Servitron access, rectification, cancellation or opposition of his personal data, through the respective request, which must contain the following requirements: 1. Name and address of the Holder; 2. Document proving the identity of the Holder or, where appropriate, the documents proving the representation thereof; 3. Clear and precise description of the personal data with respect to which he seeks to exercise any of the rights indicated in the previous paragraph; and 4. Any other element that facilitates the identification of personal data. The request must be submitted in writing to Servitron’s address electronically at the following addresses: atencionaclientes@teamvox.com. Servitron will have the obligation to answer the Holder’s request in writing within a term not exceeding twenty business days from the day of its presentation. The answer will be notified at the address or email that the Holder had indicated for this purpose. In cases where the Holder exercises his right of access, Servitron will comply by making his personal data available to the Holder, issuing simple copies, electronic documents or through any other means that allows the Holder to access his personal data.
The contact details of the persons in charge of the Department of Protection of Personal Data are the following:
Edgar Fajardo Moreno, email: atencionaclientes@teamvox.com, telephone: (55) 5482 0232

V. Revocation of Consent.

The Holder’s consent to the processing of their personal data is understood to be granted in accordance with the terms and conditions described in this Notice when the Holder: (i) expressly states it; (ii) does not express any opposition; (iii) expresses his interest in entering into a contract or legal act with Servitron; and (iv) has a current legal relationship with Servitron. The Holder may revoke the consent for the processing of his personal data, subject to the mechanisms, requirements and procedures indicated in section IV of this Notice.

 

VI.SAW. Limitation of Use of Personal Data.

At any time, the owner may limit the use of their personal data for marketing, advertising or commercial prospecting purposes, by sending an email to Publicidad@servitron.net. Once the Holder’s request is received, he will be registered in an exclusion list “Limitation of Use of Personal Data” so that his personal data is not processed for marketing, advertising or commercial prospecting purposes by Servitron.

 

VII. Use of Technologies.

In some sections of the Servitron site, the Owner is required to have cookies enabled to work. Cookies are used to: a) recognize the Owner when entering the sites and offer a personalized experience, b) know the personal configuration of the site specified by the Owner, for example, cookies allow detecting the bandwidth that has selected at the time of entering the home page of the site, to know what type of information is advisable to download, c) calculate the size of the audience and measure some traffic parameters, since each browser that accesses the site acquires a cookie that is used to determine the frequency of use and the sections of the sites visited, thus reflecting habits and preferences, information that is useful to improve the content, headlines and promotions for the Holder. Cookies also help to track some activities, for example, we can use cookies to detect if the Holder has filled out a survey and avoid displaying it again, if he has. The Owner can disable cookies by following the following steps: The “help” button found in the toolbar of most browsers will indicate how to avoid accepting new cookies, how to make the browser notify you when you receive a new one. cookie or how to disable all cookies; however, cookies allow you to take advantage of the most beneficial features that Servitron offers, so it is recommended to leave them enabled. Servitron advises the Holder to update her data each time they undergo any modification, as this will allow to provide a more personalized service of personal information on the Servitron site. Servitron has implemented administrative, technical and physical security measures to protect personal data against damage, loss, alteration, destruction or unauthorized use or treatment. The information is stored on a secure server that resides behind a firewall designed to block access from outside the company. Once Servitron receives the data, it undertakes to do everything possible to safeguard its security on its systems. The information provided by the Owner is secured by a personal identification number that only the Owner can access and of which only he is aware. Servitron recommends that the Holder does not reveal his password to anyone, and also informs him that he will not request his password in any unsolicited phone call or email. At all times, the Owner is the sole and final Servitron to keep secret his user / partner number, personal password, access code and confidential number with which he has access to the services and contents of the Servitron site. To reduce risks, Servitron recommends that the Holder exit their account and close their browser window when their activity ends, especially if they share their computer with someone or use a computer in a public place such as a library or an Internet cafe. Once Servitron receives the personal data of the Holder, it will do everything possible to safeguard its security in its systems. In this matter, Servitron has focused its efforts to offer the most modern and updated technology in order to offer you the best possible security of the terms.

VIII. Changes in the Privacy Notice.

Servitron reserves the right to make modifications or updates to this Notice at any time, in response to new legislation or jurisprudence, internal policies, new requirements for the provision or offering of our services or products and market practices. Modifications or updates to this Notice will be available at the address and on the Servitron Internet website www.servitron.net / privacy notice section. The foregoing, without prejudice to Servitron sending them, where appropriate, to the last email provided by the Owner.

 

IX. Acceptance of the Terms

This declaration of Confidentiality and Data Protection is subject to the terms and conditions of Servitron, which constitutes a legal agreement between the “Owner” and “Servitron”.
If the Owner uses our services, it means that he has read, understood and agreed to the terms set forth above.

X. Complaints.

In the event that the Holder considers that Servitron has violated his rights regarding the protection of personal data, he may file his disagreement with the National Institute for Access to Information and Data Protection (INAI). For more information, it is suggested to visit the official website of the Institute: www.inai.org.mx.

 

 

Last update: March 10, 2020