FAQs
DEVICE RELATED
TeamVOX can work in two 2 modes. The first one is the safe mode, this limits the users of your work team having access only to TeamVOX app and those applications that you decide to allow them to use selectively. The second one is in free mode, where users would have access to all the applications and configuration options offered by the Android operating system.
The smartphones in the TeamVOX portfolio are in a different category than those consumer products. It would have to be clarify against what specific models of Iphone and Samsung.
But when comparing models from other brands that include the same features, TVX740 or similar equipment will be at a more competitive price.
We have a wide range of Data and Voice plans with Telcel or AT&T Data from which you can choose the one that best suits your needs.
Of course, if you already have a Data or Voice and Data plan, you would only pay Servitron for the licenses you acquire from the portfolio. Android version 4.2 is required for TeamVOX and Evidence apps and Android version 5 is required for ZAYPHER app.
With the exception of the TVX887 model, yes, all models have dual SIM slot. In some models the second SIM slot only works on 2G or 3G networks.
Each device has different storage capacities. To know the capacity of each of them, please refer to the data sheets.
The bell appears when an alert is generated. When it is blocked you can only receive calls.
If the equipment is financed, the client decides whether or not to insure it. In case of theft and having the insurance, the deductible corresponding to the model purchased must be paid. In case of theft and you DO NOT have insurance, you must purchase a new equipment and provide the information of the new smartphone (Cellular Number / IMEI / Serial Number) to transfer the license (s) and continue using the service .
The only degree of IP protection which means protection in case of submersibility is IP68, which has some restrictions regarding the time and depth of the immersion. In case of falling into the water and not working well, the recommendation is to send the device to our service center for review, evaluation and diagnosis that will determine the eligibility for warranty replacement.
Yes. In safe mode, while the equipment is turned on and connected to the mobile data network, it is possible to know its real-time location. If it is turned off or doesn’t have access to the mobile data network, its location will be the last position reported by the device. In Free Mode, it will depend on the two conditions mentioned before and if the equipment has the GPS turned on.
Please refer to the user manual corresponding to the application and the operating system.
In case os installation in a vehicle, TVX TraX is a product that requires specialized installation. Please contact an authorized agent to better understand your needs and to support you in hiring process.
Yes. The Web Monitoring Platform for TVX TraX is the same as that used to monitor Mobile devices with Evidence.
APPLICATION RELATED
Yes, all applications with the exception of Evidence are in both stores, they are free to download but to use them it is necessary to request a demo license with your dealer or authorized agent so that they can send you the necessary credentials (username, password, etc.). Evidence is available for download in e.teamvox.com
The administration, dispatch or tracking consoles were designed to be used from a laptop, desktop or tablet with a screen format that allows a more comfortable visualization of all the functions, maps and reports of the different services. We recommend Chrome as the browser of choice to ensure its optimal performance.
Our Apps for mobile devices are available for free in the Appstore and Google Play Store, but to use them it is necessary to previously contract the corresponding license. If you do not have it yet, contact us or request your quote on the TeamVOX home page.
Yes. Contact us or request your DEMO from teamvox.com
In Setting within the App. Please refer to the user manual corresponding to the application and the operating system.
PAYMENTS AND BILLING
Billing is every 1st of the month and the payment deadline is the 25th of every month.
Bank transfer or deposit.
Once an account is created, a contract number is assigned to you, with this you will have access to our customer portal where you can see your account statements, payment history and download your invoices.
On the 25th of every month.
Yes, when the payment is not made within the marked limit, the service is suspended.
The client must request the cancellation of their service 30 days in advance via email.
No, the financing has a mandatory term and the rate is global.
On behalf of the client or end user. If the Commercial associate is providing a solution in Integrator Mode, the equipment and / or services could be billed on behalf of the same.
The protection policy covers Robbery with violence. For more information please refer to the Material Download section > Support > Warranty Policy and Technical Support (TeamVox Teams) at teamvox.com.
On behalf of the client or end user. If the Commercial associate is providing a solution in Integrator Mode, the equipment and / or services could be billed on behalf of the same.