The smartphones in the TeamVOX portfolio are in a different category than those consumer products. It would have to be clarify against what specific models of Iphone and Samsung.

But when comparing models from other brands that include the same features, TVX740 or similar equipment will be at a more competitive price.

We have a wide range of Data and Voice plans with Telcel or AT&T Data from which you can choose the one that best suits your needs.

Of course, if you already have a Data or Voice and Data plan, you would only pay Servitron for the licenses you acquire from the portfolio. Android version 4.2 is required for TeamVOX and Evidence apps and Android version 5 is required for ZAYPHER app.

With the exception of the TVX887 model, yes, all models have dual SIM slot. In some models the second SIM slot only works on 2G or 3G networks.

Each device has different storage capacities. To know the capacity of each of them, please refer to the data sheets.

The bell appears when an alert is generated. When it is blocked you can only receive calls.

If the equipment is financed, the client decides whether or not to insure it. In case of theft and having the insurance, the deductible corresponding to the model purchased must be paid. In case of theft and you DO NOT have insurance, you must purchase a new equipment and provide the information of the new smartphone (Cellular Number / IMEI / Serial Number) to transfer the license (s) and continue using the service .

The only degree of IP protection which means protection in case of submersibility is IP68, which has some restrictions regarding the time and depth of the immersion. In case of falling into the water and not working well, the recommendation is to send the device to our service center for review, evaluation and diagnosis that will determine the eligibility for warranty replacement.

Yes. In safe mode, while the equipment is turned on and connected to the mobile data network, it is possible to know its real-time location. If it is turned off or doesn’t have access to the mobile data network, its location will be the last position reported by the device. In Free Mode, it will depend on the two conditions mentioned before and if the equipment has the GPS turned on.

Please refer to the user manual corresponding to the application and the operating system.

Yes.

In case os installation in a vehicle, TVX TraX is a product that requires specialized installation. Please contact an authorized agent to better understand your needs and to support you in hiring process.

Yes. The Web Monitoring Platform for TVX TraX is the same as that used to monitor Mobile devices with Evidence.

The administration, dispatch or tracking consoles were designed to be used from a laptop, desktop or tablet with a screen format that allows a more comfortable visualization of all the functions, maps and reports of the different services. We recommend Chrome as the browser of choice to ensure its optimal performance.

4 months.

No.

Our Apps for mobile devices are available for free in the Appstore and Google Play Store, but to use them it is necessary to enter a valid user license. If you do not have it yet, contact us so we can assign you an authorized dealer to handle your request

Yes. Contact us and we will assign you an Authorized Dealer that can provide you with a DEMO

Bank transfer or deposit.

Once an account is created, a contract number is assigned to you, with this you will have access to our customer portal where you can see your account statements, payment history and download your invoices.

On the 10th of every month.

Yes, when the payment is not made within the marked limit, the service is suspended. Service re-enablement could be subject to an additional fee

All cancellations must be requested with a 30 days notice by means of a written Cancellation Letter

No, the financing has a mandatory term and the rate is global.

You can request the invoice to any legally registered Company once you provide the necessary documents. Please notice that if you are working an Integration project under one of our Authorized Dealers, you may be billed by a third party directly

It si important that you inmmediatly notify us at our Help Desk about the situation so we can proceed to suspend your stolen device and your communications are kept safe. The protection policy covers Theft with violence. If an Incident occurs, you have to go to the local authority and fill out a Report according to the local procedure and detail the details of the devices that were stolen. A copy of the Official report should be submitted alongside the Claim Form. Your Authorized Dealer can guide you through the process.

Yes, we may be able to acomodate such request under certain conditions, please reach out to your Authorized Dealer to help you with your Invoicing requests.