The smartphones in the TeamVOX portfolio are in a different category than any consumer products. We ofer high quality products that are purpose built for Mission Critical, 2-way communications under every environment and use case, such as extreme temperatures, humidity, noise,etc. that makes them suitable for most industrial applications such as manufacturing, mining, aviation, etc. We offfer such fatures under a very competitive price to enhance user experience in such conditions, without sacrificing performance

We have a wide range of Data and Voice plans with all the Carriers in Mexico, to provide the best coverage in the country so you don’t need to worry about finding what works for you.

Of course, if you already have a Data or Voice and Data plan, you would only pay Servitron for the licenses you choose from our portfolio.

Depending on the model you choose, most of our devices have 2SIM slot capabilities. You can also ask for our mulit-carrier SIM which will enable to work over any celluular Network Carrier in Mexico.

Each device has different storage capacities. To know the capacity of each of them, please refer to the data sheets.

The bell appears when an alert is generated. When it is blocked you can only receive calls.

If the device is financed, the Insurance is mandatory and you can pay only the deductible in such case (Theft w/Violence)

Please be aware that he IP protection varies depending on the device you choose. Only those under IP68 or above arre protected to certain extent of submersibility is IP68. In case of falling into the water and not working well, you should send the device to our service center for evaluation, so we may assess the possible damage and provide a diagnostic for each case that will determine if it is covered

As long as the device is kept ON and has the GPS tracking enabled, it can be traced and blocked in some way. As long as you can report the incident back to us, there is someting that can be done in most cases. Yet. if the device is turned OFF or doesn’t have access to the mobile data network, its location will be estimated to the last position reported by the device. If the GPS Tracking is disabled, the position could be estimated in some cases by the CELL-Tower ID.

Please refer to the user manual corresponding to the application and the operating system.

Yes you can

The TVX TraX is a product that requires specialized installation. Please contact an authorized agent to better understand your needs and to support you in this process.

Yes. Our Ubiqo tracking app can be used to monitor either TVX Trax or Evidence devices, allowing you full interaction with them.

The administration, dispatch or tracking consoles were designed to be used from a laptop, desktop or tablet with a screen format that allows a more comfortable visualization of all the functions, maps and reports of the different services. We recommend Chrome as the browser of choice to ensure its optimal performance.

4 months.

No.

Our Apps for mobile devices are available for free in the Appstore and Google Play Store, but to use them it is necessary to enter a valid user license. If you do not have it yet, contact us so we can assign you an authorized dealer to handle your request

Yes. Contact us and we will assign you an Aithuized Dealer that can provide you with a DEMO

Bank transfer or deposit.

Once an account is created, a contract number is assigned to you, with this you will have access to our customer portal where you can see your account statements, payment history and download your invoices.

On the 1st of every month.

Yes, when the payment is not made within the marked limit, the service is suspended. Service re-enablement could be subject to an additional fee

All cancellations must be requested with a 30 days notice by means of a written Cancellation Letter

No, the financing has a mandatory term and the rate is global.

You can request the invoice to any legally registered Company once you provide the necessary documents. Please notice that if you are working an Integration project under one of our Authorized Dealers, you may be billed by a third party directly

It si important that you inmmediatly notify us at our Help Desk about the situation so we can proceed to suspend your stolen device and your communications are kept safe. The protection policy covers Theft with violence. If an Incident occurs, you have to go to the local authority and fill out a Report according to the local procedure and detail the details of the devices that were stolen. A copy of the Official report should be submitted alongside the Claim Form. Your Authorized Dealer can guide you through the process.

Yes, we may be able to accomodate such request under certain conditions, please reach out to your Authorized Dealer to help you with your Invoicing requests